Warranty enforcement

The supplier is obliged to remedy any defects in the subject-matter of the contract resulting from defects in construction, materials or workmanship, which have arisen from the proper use of the subject-matter of the contract (the intended conditions of use set out in the contract).

The supplier's liability for defects in the subject-matter of the contract is limited to defects which become apparent within a period of 12 months from the date of acceptance of the goods.

Obvious defects

Obvious defects must be reported in writing by the buyer or customer immediately or within 8 days of receipt of the goods, failing which the buyer or customer will lose the right to have the defect rectified. If the goods are collected from a carrier, the buyer or customer must immediately inspect the goods for obvious defects and obtain a confirmation of such from the carrier.

Hidden defects

The buyer or customer must report hidden defects in writing to the supplier as soon as they appear, or at the latest within 8 days of the defect occurring, but no later than 30 days from the date of acceptance of the goods.

Correction of defects

In the event of a justified complaint, the supplier will resolve it within 45 days at the latest. If the defect cannot be rectified within this period, the buyer or customer is entitled to have the goods replaced.

Exclusion of indirect damage

The supplier is not liable for damages or losses caused by defects in the goods to other things, including loss of production, loss of profits and other indirect losses.

Primat servicing

Primat servicing

Servicing of goods is carried out by the PRIMAT d.d. service department during the warranty period and outside the warranty period. The terms and conditions of servicing are defined according to the type of goods.

Learn more about servicing of Vds-certified products
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